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Course Number:   M6226
Course Title:  
Supporting Windows Vista: Installing, Configuring, and Troubleshooting
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Length:   5 Day(s)

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Description:
This five-day instructor-led course provides students with the knowledge and skills to successfully install, configure, maintain and troubleshoot Windows Vista computers. It will provide them with the knowledge and skills necessary to identify technical problems that can occur in an organization's client computers. The course will focus on: • Install, secure, configure networking, and browsing in Windows Vista. • Troubleshooting operating system, hardware, networking, security, and applications. By the end of the course, the student will have installed and configured a Windows Vista desktop that is secure, on the network, and ready for browsing. The course will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.


What you will learn:
  • This five-day instructor-led course provides students with the knowledge and skills to successfully install, configure, maintain and troubleshoot Windows Vista computers.
  • It will provide them with the knowledge and skills necessary to identify technical problems that can occur in an organization's client computers.
  • The course will focus on:
  • • Install, secure, configure networking, and browsing in Windows Vista.
  • • Troubleshooting operating system, hardware, networking, security, and applications.
  • By the end of the course, the student will have installed and configured a Windows Vista desktop that is secure, on the network, and ready for browsing. The course will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.
  • After completing this course, students will be able to:
  • • Plan and apply a troubleshooting methodology for an organization.
  • • Describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas.
  • • Identify the most appropriate method to troubleshoot Windows Vista computers.
  • • Identify Windows Vista tools that can be used to help in the troubleshooting process.
  • • Identify important maintenance tools that will be used as part of IT operations for their organizations.
  • • Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keeping computers performing optimally.
  • • Install Windows Vista.
  • • Upgrade to Windows Vista Ultimate Edition.
  • • Configure post-installation system settings.
  • • Configure basic networking.
  • • Configure advanced networking.
  • • Configure user account security.
  • • Configure network security.
  • • Configure Microsoft® Internet Explorer® 7.0.
Audience:
The audience for this course is experienced enterprise-level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must quickly resolve support issues by combining technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments. They must consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints. Students will have used Microsoft Windows XP-SP2 and may have experience with Windows server operating systems. Their jobs require them to stay knowledgeable and skilled about new versions and updates of technology in the business environment.


Prerequisites:
  • Before attending this course, students must have:
  • • Experience supporting previous versions of the Windows operating system.
  • • Familiarity with an IT helpdesk ticketing system.
  • • Experience researching online and local knowledge bases.
  • • Experience running commands from a command window, such as the DOS command prompt.
  • • Familiarity with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices.
  • • Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address..
  • • Fundamentals of applications, such as how a client communicates with the server in client/server applications.
  • • Experience reviewing logs, such as understanding chronology, sequential order, severity, etc.
  • • Basic Microsoft Windows® and Active Directory® knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership.
  • • Experience with mapping network file shares, such as being familiar with UNC paths and mapping local resources to server/share.
  • • Experience with running commands from a command window, such as the DOS command prompt.
  • • Experience with reviewing BIOS settings.

Outline:
  1. Course Outline
  2. Module 1: A Troubleshooting Methodology
  3. This module explains what a troubleshooting methodology is, its role in an enterprise, and how it can be used to improve the support function within an organization.
  5. Lessons
  6. • Overview of a Troubleshooting Methodology
  7. • Overview of Troubleshooting Stages
  8. • Troubleshooting Component Areas
  10. Lab: Preparing for Remote Troubleshooting
  11. • Obtaining Information Remotely from Windows Vista
  12. • Using the System Information Tool Remotely
  14. After completing this module, students will be able to:
  15. • Identify the users of the troubleshooting methodology.
  16. • Identify the most important troubleshooting component areas.
  17. • Determine which issues directly affect the troubleshooting process.
  19. Module 2: Troubleshooting Operating Systems
  20. This module explains how to identify and troubleshoot issues that affect the operating system's ability to boot and the services that it is running.
  22. Lessons
  23. • Overview of the Windows Vista Startup Process
  24. • Troubleshooting the Windows Vista Startup Process with Windows RE
  25. • Troubleshooting Operating System Services
  27. Lab: Troubleshooting the Operating System
  28. • Gathering System Information and Developing a Plan of Action
  29. • Implementing the Proposed Plan of Action
  30. • Clean-Booting Windows Vista
  32. After completing this module, students will be able to:
  33. • Identify the available recovery options in Windows Vista.
  34. • Determine the capabilities of each recovery option.
  35. • Troubleshoot operating system services.
  37. Module 3: Troubleshooting Hardware
  38. This module explains how to troubleshoot hardware-related problems and how to use Windows Vista tools to troubleshoot device problems.
  40. Lessons
  41. • Overview of Troubleshooting Hardware
  42. • Dealing with Physical Failures
  43. • Dealing with Device Driver Failures
  44. • Troubleshooting Printing in Windows Vista
  45. • Troubleshooting Microsoft BitLocker Protected Computers
  47. Lab: Troubleshooting Hardware
  48. • Gathering Customer Information and Developing a Plan of Action
  49. • Resolving Printing Problems
  50. • Checking for Signed Device Drivers
  52. After completing this module, students will be able to:
  53. • Identify basic types of hardware-related troubleshooting problems.
  54. • Determine which problems are related to hardware failures.
  55. • Determine which problems are caused by device drivers.
  56. • Identify recovery options for computers that are protected by BitLocker.
  58. Module 4: Troubleshooting Networks
  59. This module explains how to identify the most likely cause of network problems in a number of given network scenarios.
  61. Lessons
  62. • Determining Network Settings
  63. • Troubleshooting Network Connections
  65. Lab: Troubleshooting Networks
  66. • Gathering Customer Information
  67. • Gathering Relevant Computer Information
  68. • Resolving the Problem
  70. After completing this module, students will be able to:
  71. • Obtain information to help in network troubleshooting.
  72. • Explain how you can use the Network Diagnostics Framework to troubleshoot network problems.
  73. • Identify solutions to common network problems.
  75. Module 5: Troubleshooting Security Issues
  76. After completing this module, students will be able to troubleshoot issues that are caused by security-related configurations, such as User Account Control (UAC) and Windows Firewall.
  78. Lessons
  79. • Overview of User Account Control
  80. • Troubleshooting User Account Control
  81. • Implementing Windows Firewall
  82. • Implementing Windows Defender
  84. Lab: Troubleshooting Security Related Issues
  85. • Gathering Customer and System Information and Developing a Plan of Action
  86. • Implementing a Plan of Action
  87. • Additional Security Checks
  89. After completing this module, students will be able to:
  90. • Explain the User Account Control architecture.
  91. • Apply best practices for working with User Account Control.
  92. • Troubleshoot User Account Control-related problems.
  93. • Troubleshoot issues related to Windows Firewall.
  94. • Configure Windows Firewall by using Group Policy.
  95. • Troubleshoot issues related to Windows Defender.
  96. • Configure Windows Defender.
  98. Module 6: Troubleshooting Applications
  99. After completing this module, students will be able to troubleshoot problems that are caused by some applications which are not compatible with Windows Vista.
  101. Lessons
  102. • Windows Application Troubleshooting
  103. • Web Application Troubleshooting
  105. Lab: Troubleshooting Applications
  106. • Analyzing Collected Information and Identifying Probable Causes of a Web Application Problem
  107. • Implementing a Plan of Action
  110. After completing this module, students will be able to:
  111. • Troubleshoot Windows application problems.
  112. • Troubleshooting Web application problems.
  114. Module 7: Maintaining and Optimizing Windows Vista
  115. After completing this module, students will be able to identify tools that can be used to maintain a healthy operating system and optimize its performance.
  117. Lessons
  118. • Maintaining Windows Vista
  119. • Optimizing Windows Vista Performance
  120. • Monitoring Windows Vista
  122. Lab : Maintaining and Optimizing Windows Vista
  123. • Analyzing Collected Information and Identifying Probable Causes of a Computer Performance Problem
  124. • Implementing a Plan of Action
  125. • View and Interpret Reports in Performance Monitor
  127. After completing this module, students will be able to:
  128. • Identify Windows Vista maintenance tasks.
  129. • Identify Windows Vista optimization tools.
  130. • Explain the Windows Vista monitoring process.
  132. Module 8: Installing Windows Vista
  133. This module describes the new features of the Windows Vista operating system and then explains how to perform a clean installation. This module also explains how to install and configure Windows Vista device drivers.
  135. Lessons
  136. • Introduction to Windows Vista
  137. • Performing a Clean Installation of Windows Vista
  138. • Installing and Configuring Windows Vista Device Drivers
  140. Lab: Installing Windows Vista
  141. • Verifying Hardware Requirements
  142. • Installing Windows Vista from DVD
  143. • Managing Device Drivers
  145. After completing this module, students will be able to:
  146. • Describe the Windows Vista operating system.
  147. • Perform a clean installation of Windows Vista.
  148. • Install and configure Windows Vista device drivers.
  150. Module 9: Upgrading and Migrating to Windows Vista Ultimate Edition
  151. This module explains how to upgrade and migrate to Windows Vista Ultimate edition from previous versions of Windows and from other Windows Vista editions.
  153. Lessons
  154. • Upgrading and Migrating to Windows Vista from a Previous Version of Windows
  155. • Upgrading Between Windows Vista Editions
  157. Lab: Upgrading and Migrating to Windows Vista Ultimate Edition
  158. • Running USMT to Scan a User’s Settings
  159. • Upgrading from Windows XP to Windows Vista Ultimate
  160. • Upgrading from Windows Vista Business to Windows Vista Ultimate
  161. • Running USMT to Load a User’s Settings
  163. After completing this module, students will be able to:
  164. • Upgrade or migrate to Windows Vista from a previous version of Microsoft Windows.
  165. • Upgrade or migrate between Windows Vista editions.
  167. Module 10: Configuring Post-Installation System Settings
  168. This module explains how to configure the Windows Aero Experience and the Accessibility features of Windows Vista. This module also explains how to configure Parental Controls.
  170. Lessons
  171. • Configuring the Windows Aero Experience
  172. • Configuring Accessibility Features
  173. • Configuring Parental Controls
  175. Lab: Configuring Post-Installation Options
  176. • Configuring Aero
  177. • Configuring Accessibility Features
  179. After completing this module, students will be able to:
  180. • Configure the Windows Aero experience.
  181. • Configure the accessibility features of the Windows Vista operating system.
  182. • Configure Windows Vista Parental Controls.
  184. Module 11: Sharing Files by Using Windows Vista
  185. This module explains how to use Windows Vista to share files with others and also describes how to manage the various file types that Windows Vista supports.
  187. Lessons
  188. • Sharing Data with Others
  189. • Managing Windows Vista Files
  191. Lab: Sharing Files by Using Windows Vista
  192. • Sharing Data with Others
  193. • Managing Files
  195. After completing this module, students will be able to:
  196. • Share data with others.
  197. • Manage Windows Vista files.
  199. Module 12: Configuring Advanced Networking
  200. This module explains how to connect Windows Vista to a network, and also explains how to configure and troubleshooting the Remote Access features of Windows Vista.
  202. Lessons
  203. • Configuring Network Connectivity
  204. • Configuring Remote Access
  206. Lab: Configuring Advanced Networking
  207. • Troubleshooting Network Connectivity
  208. • Configuring Remote Access
  209. • Troubleshooting Remote Access Connections
  211. After completing this module, students will be able to:
  212. • Configure network connectivity.
  213. • Configure Remote Access.
  215. Module 13: Configuring User Account Security
  216. This module explains how to configure and troubleshoot User Account Control in Windows Vista.
  218. Lessons
  219. • Configuring User Account Control
  220. • Troubleshooting User Account Control
  222. Lab: Configuring User Account Security
  223. • Requesting an Application to Run Elevated One Time
  224. • Making an Application to Always Run Elevated
  225. • Configuring User Account Control Panel
  227. After completing this module, students will be able to:
  228. • Configure Windows Vista User Account Control.
  229. • Troubleshoot User Account Control.
  231. Module 14: Configuring Network Security
  232. This module explains how to configure the Windows Defender and Windows Firewall applications in Windows Vista.
  234. Lessons
  235. • Configuring Windows Defender in Windows Vista
  236. • Configuring Windows Firewall Settings
  238. Lab: Configuring Network Security
  239. • Configuring Windows Defender
  240. • Configuring Windows Firewall
  242. After completing this module, students will be able to:
  243. • Configure Windows Defender in Windows Vista.
  244. • Configure the Windows Firewall settings in Windows Vista.
  246. Module 15: Configuring Internet Explorer 7.0
  247. This module explains how to configure the Internet Explorer 7.0 options and explains how to configure the dynamic security settings.
  249. Lessons
  250. • Configuring Internet Explorer 7.0
  251. • Configuring Dynamic Security for Internet Explorer 7.0
  253. Lab: Configuring Internet Explorer 7.0
  254. • Customizing Internet Explorer 7.0
  255. • Troubleshooting Internet Explorer Security Settings
  257. After completing this module, students will be able to:
  258. • Configure Internet Explorer 7.0.
  259. • Configure dynamic security for Internet Explorer 7.0.
 
  

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